HOW TO REPLACE YOUR LOST KCPE/KCSE CERTIFICATE

How to replace your lost KCPE/KCSE certificate

1. You can access the User Manual to navigate to the portal.

2. Documents you should have

Copy of the certificate [s] or result slips[s].
Sworn legal affidavit on the identity of the applicant
Letter of recommendation from employer to KNEC
Police Abstract
Copy of Identification Card [ID]/Passport or Birth Certificate

3. The User can at this point identify the requirements relevant to his query and upload scanned copies of the requisite documents.

4. They then make a payment of the amount as prompted by the system.

5. Payments are by M-Pesa;

6. Upon successful processing of the query, KNEC, using the Client’s provided email or phone number, notifies them to collect their processed document(s).

7. A client is at the point of collection required to avail original copies of the documents they had attached during the application process.

8.You can use the Query Management Information System (QMIS) to check the processing status of your certificate.

The QMIS query segment

Your username and password are confidential. Do not disclose these to a third party. You must key in a valid email address and/or mobile phone number to receive feedback.

Customers should use the credible address of QMIS via while seeking KNEC online services to avoid falling victim to cyber fraudsters purporting to offer KNEC service

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