You will be awarded 500 points for every survey you complete successfully. The amount of points awarded can vary among surveys. We will always tell you how much you will get, before you take part in the surveys.
Can I have multiple accounts?
• No, this against our terms and conditions, in the event that a user has multiple accounts, both will be deleted from our database.
INCENTIVIZATION
How are Points Awarded?
• Points are awarded for only a complete survey and after we run data verification to check the quality of responses provided.
• Please note that this might take time and sometimes we have to wait until the whole survey is closed to facilitate this.
• We encourage that the responses provided are honest and open to avoid denial of points as a result of bad data.
• The amount of points awarded can vary among surveys. We will always tell you how much you will get, before you take part in the surveys.
• Participation is always voluntary and consensual.
Points are not awarded for the below scenarios:
• Screen outs- Surveys have a respondent qualification criterion of which is normally determined by the first few questions you respond to. If you are disqualified at this stage, you will not be awarded. We however will try as much as possible to send to you surveys that we feel you qualify for to avoid these cases.
• Straight lining- When your responses are predictable to a point that we can tell you are not reading the questions properly; you will not be awarded even if you get to the end of the survey. Your interview will be terminated and you will be informed as this undermines data quality. In the long run if this is repeated, you will be expelled from our panel for good.
• Speeding- Points are not awarded for respondents who speed through a survey. We encourage you to take your time and read through the questions to get a proper understanding so as to provide the required responses. Like straight-lining, the interview is deleted even if you get to the end and you will receive a warning. If this persists you are expelled from the panel as well.
• Double participation- You can only participate once in a survey, attempts to participate multiple times will lead to automatic disqualification.
How do I Redeem my points?
• The minimum redeemable points are 100. You can always redeem at your discretion after hitting the threshold and this will be sent to you in form of airtime within 72 hours of initiating the process.
• Log into your account and click on the redeem points burton to initiate the process. Enter the number of points you want to redeem and submit. We will take it from this point
• Remember 100 points= 1 USD.
• The disbursements are sent via your dully registered phone number.
Why did I not get my points, despite completing the survey?
• It can sometimes take up to several days for earned points to show in your account. This is because points are awarded after a study has been officially closed. Please bear with us as we undergo the process of awarding.
• Feel free to send us an email or chat with us, if you still haven’t received any earned points after 7 days.
Are there any other ways to earn points?
• Apart from the surveys that you are invited to, you can also take part in the surveys posted on our website.
• You can also earn bonus points by inviting your friends to our panel.
Why did I not get any payment after inviting my friends?
• Always make sure that the friend you referred to us activates their account just like you did upon signing up by clicking on the link in the email they receive. Otherwise, our system will unfortunately not be able to identify who has recruited the participant.
SURVEY PARTICIPATION
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How will I be invited to participate in your Surveys?
• In order to take part in our online-surveys and be awarded, kindly register on surveyflix website
• We will invite you to participate in our surveys from time to time depending on the respondent qualification criteria. Remember survey participation is at your own will and we will be hoping to get your opinions on as many surveys as you qualify for while at the same time keeping in mind the standard number of invites, we can share with you.
• Our invites will mostly be done via the email you sign up with. At times we will invite you to participate in our surveys via SMS or a call.
Survey participation periods?
• Survey have a time frame to which new would like to gather your responses. As a result, surveys will only be open during this period after which they are de-activated.
• We sometimes will send you reminders to inform you about the time remaining for your participation.
What types of surveys will I be participating in?
• We will have a wide range of topics ranging from different products and services, to your opinions about certain adverts, travel preferences etc.
• Companies will use the results, for example, to develop new products or to adapt to the needs of consumers such as yourself.
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